Gold Metal or Bust

“With the Olympics underway, athletes should have their mind on gold–and only gold.

Although the concept of first or last may sound unfair and difficult to accept for some, in the real world, regardless of your business or career, first place is the only place that matters.

As the world watches the Olympics this week, remember that if you’re not first, you’re last. ” – Grant Cardone

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There is always the battle today between being Competitive and Collaborative in the business world.  I hear these terms being thrown around all the time.  The reality is, there is a time for “healthy competition” between sales people and sales teams etc., and there are times to encourage “collaboration” between companies, colleagues and strategic alliances.

When it comes to Sales Management and Management / Leadership overall, what are you doing to prepare your team for the Gold?

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Grand Slam BTA – Boston – September 15-16, 2016 – SPEAKING

BTA Grand Slam Info

I am honored to be speaking at this event:

The Cultural Shift in Sales & Management

Melissa D. Whitaker, CEO & Founder, Melissa Whitaker International, LLC

(www.melissawhitakerintl.com )

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The Proven Social Selling Routine Used by 65,000+ Sales People

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As we all have seen, there is a BUZZ around Social Selling today.  It isn’t new, it’s just the focus in a heavy way today because just implementing traditional ways of prospecting is NOT working anymore.  One of the BIG things we talk about here at MWI is the importance of using a “Combination Approach.”

This is where we believe using this proven formula of Social Selling + Phone Prospecting (with a strategy) + In the field Prospecting (when applicable by industry) + Email Strategies + Voicemail Techniques = SUCCESS!!!

All of us who have been selling for a lifetime (it seems) and those that are just entering into this exciting career of consulting, know (or soon will) that Sales is not easy.  A career in Sales and to MASTER the Art, takes time, dedication, persistence and CONSTANT learning.  You see “Change” is inevitable.  It is the constant you can count on.  So as Consultants, we have to watch, listen and learn what is working today and what is not working today.  This ebbs and flows.

What that means is what worked for us even 6 months ago, may not work for us today.  What stopped working today may work again in 1 year.  You see, processes that become saturated usually become less effective (example phone calling).  However, as our profession starts to shift heavily into Social Selling since our phones are being screened at a much higher rate today . . .

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NEW MWI Customer Service Academy

What are people saying about your company and products and/or services?

How is your customer service?

Is it gaining and retaining more business, or losing you business?

Happy Customers = SALES = Company Growth!

We can help!

 Did you know?

  • Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. “- Paul Mckinney

 

  • “According to Performance Research Associates, 56% of all managers and 48% of front-line leaders believe that poor communication is the #1 customer service problem.“

 

  • “Customers referred by other customers have a 37% higher retention rate.” – Deloitte

Bring us to YOUR location for our BRAND NEW MWI CUSTOMER SERVICE ACADEMY!

MWI Customer Service Academy (2 Day Class)

We cover the following topics:

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Register Now – Management & Leadership Academy

Do you have a proven Management & Leadership process in place?

Do your Managers effectively coach your people to greatness?

If not, then this is your answer:

Join us for the next (NEW) Management & Leadership Academy:

October 11th – 12th in the Chicago area (Schaumburg, IL):

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Hand holding compass with needle pointing to LEADERSHIP, with Business section of newspaper in background; blue-toned

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Register Now – MWI Elite Sales Academy

Register for the upcoming MWI Elite Sales Academy either August 15-19th or October 17th – 21st .

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Here are few comments from this class this year:

“I learned so much around successful,  industry specific, selling strategies that I can’t wait to begin utilizing them.  They say “Knowledge is Power”.  After this training, “Knowledge is Money!”   –  Chris, QualPath, Inc.

“I signed up for this training to make me a better salesman. I can say without a doubt, that will happen!” – Jordan, Data-Line Office Systems

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