What are people saying about your company and products and/or services?
How is your customer service?
Is it gaining and retaining more business, or losing you business?
Happy Customers = SALES = Company Growth!
We can help!
Did you know?
- “Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. “- Paul Mckinney
- “According to Performance Research Associates, 56% of all managers and 48% of front-line leaders believe that poor communication is the #1 customer service problem.“
- “Customers referred by other customers have a 37% higher retention rate.” – Deloitte
Bring us to YOUR location for our BRAND NEW MWI CUSTOMER SERVICE ACADEMY!
MWI Customer Service Academy (2 Day Class)
We cover the following topics: