Illinois Excellence Award 2016

MWI Illinois Excellence_Client Services_2016

FOR IMMEDIATE RELEASE:

Melissa Whitaker receives 2016 Illinois Excellence Award 

September 4th 2016 –  Melissa Whitaker has been selected for the 2016 Illinois Excellence Award amongst all its peers and competitors by the American Economic Institute (AEI).

Each year the AEI conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Companies of this caliber enhance the consumer driven stature that Illinois is renowned for.

Melissa Whitaker has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by AEI marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.

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NEW MWI Customer Service Academy

What are people saying about your company and products and/or services?

How is your customer service?

Is it gaining and retaining more business, or losing you business?

Happy Customers = SALES = Company Growth!

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 Did you know?

  • Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. “- Paul Mckinney

 

  • “According to Performance Research Associates, 56% of all managers and 48% of front-line leaders believe that poor communication is the #1 customer service problem.“

 

  • “Customers referred by other customers have a 37% higher retention rate.” – Deloitte

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MWI Customer Service Academy (2 Day Class)

We cover the following topics:

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